Knowledge Base
Queue
QueueKiosk and Q’ssentials streamline customer flow, offering real-time updates and an intuitive interface for efficient service management.BillPay Kiosk
A trusted self-service solution for secure payments, completing transactions in under a minute with ease and convenience.General Hardware
Find quick tips and helpful guides for getting the most from your kiosks.TIPS
Secure kiosk management software that locks down devices & offers real-time remote monitoring, analytics, and supports accessibility and data security.Help Center
Discover best practices and helpful advice to get the most out of the Help Center, from navigating the Knowledge Base to submitting support tickets.
Recent Articles
BillPay Kiosk Admin Portal Overview & User Guide
BillPay Kiosk is a secure and user-friendly self-service platform that simplifies bill payments, especially for unbanked or underbanked customers. It features an intuitive touchscreen interface, receipt printing, and multiple payment collection ...Exporting & Importing RAPIDS Appointments
QueueKiosk integrates with RAPIDS appointments, accessible through your Site Maintenance Tool (SMT). Watch the video below to learn how to integrate your RAPIDS appointments with your Queue system. For step-by-step instructions on exporting daily ...Resolving "Raindrops" or Phantom Touches on the Touchscreen
Issue: You may notice unexpected behavior on your touchscreen, such as phantom touches or “raindrop”-like interactions. These issues can disrupt normal operation and are often caused by environmental factors or hardware adjustments. Steps to Resolve ...BillPay Kiosk Customer Training Video
This video provides a complete walkthrough of the BillPay Kiosk process from the perspective of a kiosk user. Designed to help you better understand the customer experience, the video demonstrates how your customers interact with the kiosk—from ...Paper Supplier for BillPay Kiosk Receipt Printers
If you're looking for receipt paper for your BillPay Kiosk, we recommend purchasing from POS Supply Solutions. Below are the details for the compatible receipt paper: Supplier: POS Supply Solutions Item Number: KR-T318-375 Product Link: Click here to ...
Popular Articles
Uploading and Managing Kiosk Screen Savers
Accessing TIPS Cloud Open your web browser and go to https://TIPSCloud.DynaTouch.com. Log in using your TIPS Cloud credentials. Note: If you have not received your login credentials or are unsure, please contact support@dynatouch.com. Uploading a New ...QueueKiosk User Guide
Refer to the attachments below for the latest QueueKiosk User Manual, a comprehensive guide covering everything you need to know about setup, usage, and troubleshooting for your QueueKiosk or Queue Essentials solution. Access your account from ...Removing the Cash Box
The cash box is where all cash entered through the Cash Acceptor is stored within the kiosk. When the cash box is full or near full, it will need to be removed from the kiosk to retrieve the cash inside. In addition to the lock on the outside of the ...How To Make Print Darker or Lighter by Changing The Print Intensity On ITK-38
Step-by-step instructions to change the Print Intensity for ITK-38 Printer Click the Esc key Password is dynamo Click Shutdown Click Logout Login to TIPSadmin Password is Adm4!Kiosk (!=Bang) Open Control Panel Click Hardware and Sound Select Devices ...Model ITK-38 Printer Paper Loading-Horizontal Position
1. – Paper Loading Apply power to the printer by turning on its rear mounted power switch. The printer will complete its initialization process and the beep indicating that it is ready to have paper loaded. For auto-loading, the printhead (see ...