General
Restarting the Computer
This article is relevant to all DynaTouch products except BillPay Kiosk. Follow these steps to restart the kiosk computer: Access the TIPS Icon Using your finger, a mouse, or the rollerball, double-click on the TIPS or your company's logo located in ...
No Sound Coming from Speakers
Possible Causes: Volume control needs adjusting. Audio cable is disconnected. Troubleshooting Steps: Note: You will need access to the inside of the kiosk to perform these steps. Check the Internal Volume Control Inside the kiosk, locate and adjust ...
Troubleshooting Unresponsive Kiosk Input Devices
Screen Displays an Image, but No Response from Keyboard or Touch Screen Possible Cause: System Frozen If the system is unresponsive to both the keyboard and touchscreen, it may be frozen. Troubleshooting Steps: Note: You will need to gain access to ...
"The webpage cannot be found," "404 File Not Found," or "503 Service Unavailable" Error
Possible Cause: Webpage Unavailable or Cannot Be Found This error may occur if the webpage you are trying to access is currently unavailable or cannot be located. Troubleshooting Steps: Retry Accessing the Webpage Later Wait a few hours and try to ...
Troubleshooting Blank or Black Screen
Note: You will need access to the inside of the kiosk to perform these steps. Possible Cause: No Power to the Computer Touch the Screen Confirm that the screen is not responsive before proceeding to further steps. Ensure the Kiosk is Plugged In ...