ITK-38 Printer Jam” Error Solutions

ITK-38 Printer Jam” Error Solutions

The cause of the “Printer Jam” error could be caused by a number of things. The following contains instructions to 1.) Check and clear the jam, 2.) Reset the printer, 3.) Clean the sensors.

 

Checking and Clearing a Document Jam:



                                                           Illustration 1.1                                                                                 Illustration 1.2

 

To remove a jam between the roller and cutter refer to the illustrations above.

 

1.     Turn off the power and disconnect the power supply cable. 

 

2.     Lift Printhead Lever to eliminate pressure against the Paper Advance Roller. 


                                   

1.     Loosen the Thumbscrew and compress the shaft to clear the mounting hole in the side plate and tighten the Thumbscrew to not allow it to spring back out. 


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